Last updated: September 2026

This Privacy Policy describes how OUTR SAUNA (“OUTR Sauna”, “we”, “us” or “our”) collects, holds, uses and discloses your personal information when you visit our website, purchase our products, contact us, interact with our advertising or otherwise use our services.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

The types of personal information we may collect include:

• Your name
  
• Email address
  
• Telephone number
  
• Billing address
  
• Shipping or installation address
  
• Order and purchase information
  
• Payment and transaction information
  
• Communications you have with us
  
• Customer service, warranty and support information
  
• Installation information, photographs or videos you provide to us
  
• Information provided when submitting forms, reviews, competitions or enquiries
  
• IP address
  
• Browser and device information
  
• Cookie and tracking information
  
• Website activity, including products and pages viewed
  
• Referral information and search terms
  
• Marketing preferences
  
• Information about your interaction with our emails and advertisements
  

We generally collect personal information directly from you, including when you place an order, contact us, request a quote, make a warranty claim, subscribe to marketing or otherwise interact with OUTR Sauna.

We may also receive information from service providers and platforms that assist us with payments, website operation, advertising, analytics, delivery, installation and customer service.

2. How We Use Your Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• Processing and fulfilling orders
  
• Processing payments
  
• Arranging freight, delivery and installation
  
• Providing invoices and order confirmations
  
• Communicating with you about your order
  
• Providing customer service and technical support
  
• Managing warranty and product claims
  
• Assessing product, installation or delivery issues
  
• Preventing and detecting fraud or misuse
  
• Operating and improving our website
  
• Understanding how customers use our website

• Improving our products and services
  
• Managing customer accounts
  
• Maintaining business and transaction records
  
• Conducting analytics and reporting
  
• Sending marketing communications where permitted
  
• Delivering and measuring advertising
  
• Customising advertising and website experiences
  
• Complying with legal and regulatory obligations
  
• Protecting our legal rights and legitimate business interests
  

We may also use information for other purposes where you have consented to that use or where permitted or required by law.

3. Order & Payment Information

When you purchase from OUTR Sauna, we collect information necessary to process and fulfil your order, including your name, contact details, billing and delivery information and details relating to your purchase.

Payments may be processed by third-party payment providers. Depending on the payment method selected, your payment information may be collected and processed directly by those providers.

OUTR Sauna does not necessarily receive or store complete credit or debit card details where those details are processed securely by a third-party payment provider.

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit our website, interact with the store or complete a purchase.

Information about Shopify's privacy practices is available through Shopify's privacy documentation.

5. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These third parties may include:

• Shopify and other website providers
  
• Payment processors and financial service providers
  
• Freight companies, couriers and logistics providers
  
• Warehousing and fulfilment providers
  
• Installers and subcontractors
  
• Electricians and other trades where required for an installation or service
  
• Customer service and warranty providers
  
• IT, hosting and cloud service providers
  
• Email and SMS communication providers
  
• Accounting and professional advisers
  
• Fraud prevention and security providers
  
• Analytics providers
  
• Advertising and marketing platforms
  
• Social media platforms
  
• Government agencies, regulators, courts or law enforcement where required or authorised by law
  

We only disclose information that is reasonably necessary for the relevant purpose.

For example, we may provide your name, telephone number, delivery address and relevant order details to a freight provider or installer so your sauna can be delivered or installed.

We may also disclose information where reasonably necessary to establish, exercise or defend our legal rights, resolve disputes, investigate suspected fraud or comply with applicable laws.

6. Advertising & Analytics

We may use analytics and advertising services to understand how visitors use our website and to measure and improve our advertising.

This may include services provided by platforms such as Google, Meta and Shopify.

These services may use cookies, pixels, tags or similar technologies to collect information about your interactions with our website and advertisements.

Depending on your settings and applicable laws, information about your activity may be used to provide advertisements that are more relevant to you.

You can control certain advertising and tracking preferences through your browser, device, applicable advertising platform settings and any privacy controls made available on our website.

7. Direct Marketing

Where permitted by law, we may use your contact information to send you information about OUTR Sauna products, promotions, offers and other updates that may be relevant to you.

You may opt out of marketing emails at any time by using the unsubscribe link contained in the communication.

You may also contact us directly to request that we stop sending you marketing communications.

Opting out of marketing communications will not prevent us from sending necessary transactional or service communications relating to an existing order, delivery, installation, warranty claim or other customer service matter.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies.

Cookies are small pieces of information stored on your computer, smartphone or other device when you visit a website.

We may use cookies and similar technologies to:

• Operate our online store
  
• Maintain your shopping cart
  
• Remember preferences
  
• Facilitate checkout
  
• Maintain security
  
• Understand website usage
  
• Measure website performance
  
• Analyse traffic
  
• Measure advertising performance
  
• Personalise content and advertising
  
• Detect fraud or suspicious activity
  

Some cookies are necessary for the operation of the website, while others may be used for analytics, functionality or advertising.

You can manage or block cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Blocking certain cookies may affect the functionality or performance of parts of our website.

9. Social Media

If you interact with OUTR Sauna through social media platforms such as Facebook, Instagram, YouTube or other services, those platforms may collect information about your interaction in accordance with their own privacy policies.

Information you provide publicly through social media may also be visible to OUTR Sauna and other users of those platforms.

10. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our systems or systems operated by third-party service providers.

No method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Where personal information is no longer required for a permitted purpose and we are not legally required to retain it, we may take reasonable steps to destroy or de-identify it.

11. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy our legal, accounting, taxation, warranty, dispute resolution and business record-keeping obligations.

Different categories of information may be retained for different periods.

For example, information relating to an order may need to be retained after the transaction has been completed to allow us to provide warranty support, maintain appropriate business records and comply with legal obligations.

12. Overseas Disclosure & Processing

Some of our service providers, software platforms, payment providers, cloud providers, advertising providers or other technology partners may store or process personal information outside Australia.

Accordingly, personal information may be disclosed to or accessible by recipients located overseas, including in countries where our technology and service providers operate.

Where practicable, the countries involved may include the United States, Canada, Ireland and other locations used by our service providers.

The countries in which information is processed may change as our service providers change their infrastructure and operations.

Where applicable, we take reasonable steps in relation to overseas disclosures as required by Australian privacy law.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details at the end of this policy.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be permitted or required by law to refuse access to certain information. If this occurs, we will generally provide an explanation where required by law.

14. Anonymity & Pseudonyms

Where practicable, you may interact with OUTR Sauna anonymously or using a pseudonym.

However, we will generally require identifying information where it is reasonably necessary to provide a product or service, process an order, arrange delivery or installation, manage a warranty claim, verify a transaction or comply with legal obligations.

15. Automated Processing & Fraud Prevention

Our website, payment processors, Shopify and other service providers may use automated systems to help identify potentially fraudulent, suspicious or high-risk transactions.

This can include analysis of transaction information, device information, IP addresses and payment activity.

Where OUTR Sauna arranges for automated systems to use personal information in connection with decisions that could reasonably be expected to significantly affect an individual's rights or interests, we will provide information about such automated decision-making where required by applicable privacy law.

16. European Economic Area & United Kingdom

If you are located in the European Economic Area or United Kingdom and applicable privacy laws apply to our processing of your personal information, you may have additional rights regarding your personal information.

Depending on the circumstances, these may include rights to access, correct, erase, restrict or object to certain processing of personal information and rights relating to data portability.

Our legal basis for processing may include consent, performance of a contract, compliance with legal obligations and our legitimate interests where those interests are not overridden by applicable individual rights.

17. California Residents

Residents of California may have additional rights under applicable California privacy laws.

Where those laws apply to OUTR Sauna, eligible individuals may have rights relating to access, correction, deletion and information about how their personal information is collected, used or disclosed.

Requests can be made using the contact details below.

18. Privacy Complaints

If you believe OUTR Sauna has not handled your personal information appropriately or has breached applicable privacy requirements, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your complaint.

We will acknowledge and investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information handling practices or legal and regulatory requirements.

The current version will be published on our website and the “Last updated” date will be changed when the policy is materially updated.

20. Contact OUTR SAUNA

For questions about this Privacy Policy, requests to access or correct personal information, marketing opt-outs or privacy complaints, please contact:

OUTR SAUNA


Email: hello@outrsauna.com.au